Privacy Policy for Chatreel.io

Last Updated: April 10, 2025

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR PERSONAL INFORMATION.

1. Introduction

1.1. Welcome to VideoMyChat. This Privacy Policy explains how Bitygan Projects (Pty) Ltd ("Bitygan", "we", "us", "our"), Registration Number [Insert Bitygan Projects (Pty) Ltd Registration Number], located at [Insert Bitygan Projects (Pty) Ltd Registered Address], South Africa, collects, uses, processes, and protects your Personal Information when you interact with our website chatreel.io (the "Website") and when you download, install, and use our VideoMyChat desktop software application (the "Software").

1.2. We are committed to protecting your privacy and complying with applicable data protection laws, including the Protection of Personal Information Act 4 of 2013 ("POPIA") in South Africa, and incorporating principles from the General Data Protection Regulation (GDPR) where relevant for international users.

1.3. By accessing the Website or using the Software, you acknowledge that you have read and understood this Privacy Policy.

2. Information Collection

The personal information we collect is:

2.1. Information You Provide

Email address (optional, for updates and support)
Usage data and crash reports (if you opt-in)
Support inquiries and correspondence

3. Your Rights as a Data Subject

Under POPIA (and GDPR where applicable), you have rights regarding your Personal Information, including:

Right of Access: To request confirmation of whether we hold Personal Information about you and request a copy of that information.
Right to Correction: To request the correction of inaccurate, irrelevant, excessive, outdated, incomplete, misleading, or unlawfully obtained Personal Information.
Right to Deletion (Erasure): To request the deletion or destruction of your Personal Information under certain conditions.
Right to Object: To object to the processing of your Personal Information on reasonable grounds.
Right to Restrict Processing: To request the restriction of processing under certain circumstances.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

4. Personal Information We Collect

We collect Personal Information necessary to provide and improve the Website and Software, process license purchases, and communicate with you.

5. How We Use Your Personal Information

We process your Personal Information for specific purposes, including:

To provide and manage the Software and Website
To process license purchases via Paddle
To communicate with you about your account and services
To improve our Software and Website
For security and compliance purposes

6. Data Sharing and Transfers

We do not sell your Personal Information. We only share it with third parties under limited circumstances, such as with Paddle for payment processing and with service providers who help us operate our services.

7. Security Measures

We implement appropriate technical and organizational measures to protect your Personal Information, including encryption, access controls, and regular security assessments.

8. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact our Information Officer at: info@bitygan.co.za